To place an order please follow the following steps:

1. Choose the items you wish and add them to your cart.
2. If you would like to continue shopping, click on "continue shopping" and repeat the first stage. If you are ready to confirm your order, click on the “order” button. You will then see a summary of your order, at which point you can amend it, or confirm it by clicking on "order". You will then be asked to log in and enter delivery and invoicing addresses for your items.
3. Fill in your personal details and delivery and invoicing addresses, and check them carefully.
4. Select a delivery method from the available options.
5. Choose a payment method.
6. You will receive an email confirmation of your order. Should you not receive this email, please check your spam folder.

Pylones reserves the right not to confirm an order for a particular reason (for example, a problem regarding the order placed, or a problem supplying the item(s) in question).

Different payment methods are available: credit card (Visa or Mastercard) or PayPal.

We do not accept orders by telephone. Your order must be placed on our website www.pylones.com

Because each customer Pylones is unique, we offer you the possibility to request a free gift packaging. To do this, select the box "I wish to have gift wrap" If you want your products to be packaged, please specify it in the message. If you would like to include a personalised message with your gift, you can also insert the text into the message box when placing your order.

Gift wrapping for bulky items such as furniture or shopping trolleys isn't provided.

In our packages, we only enclose the delivery note where you will find the list of products ordered without price. However, you can download or print your invoice in pdf format in your personal account (History and details of my orders).

When you reach the purchase threshold of 60 € we will give you a nice shopping bag in the colors of Pylones to accompany you during your shopping!

The size and color of the bag may vary according to availability: our small gift will be a surprise until the package is opened!

To use them, nothing simpler:

1. Create your cart with the products of your choice (depending on the conditions of the offer)
2. Go to the cart and enter the promotional code in the appropriate box located under the summary of your order
3. Click "Ok" and take advantage of the discount!

Most discount codes are valid only for a limited period of time and on certain products or product categories. Remember that promotional codes can only be applied at the time of the order and that generally cannot be combined with other current offers. You will find all the conditions relating to the promotional codes on the banner of the offer or on the e-mail received.

We have reduced the preparation and shipping time to be able to deliver the order as quickly as possible. As a result, it is not possible to change or cancel the order.

If you have forgotten an item in a previously validated order, place a second order with the additional product. It will be sent in a separate package, will have a different order number and another tracking number.

You can return the order directly to the store or ship it, at your charge, to the following address:

PYLONES SAS
Service Internet
41, avenue de l'Agent Sarre,
92700 Colombes
France

Furthermore, you can refuse delivery of the package. Therefore, the package will be returned to the sender and will be refunded according to the methods indicated in our general Terms of sale.

We make every effort to deliver your items in perfect condition. However, it is not excluded that an accident occurs and we apologize for that.

If at the time of delivery you notice that the package is damaged, you have two options:

- Refuse the parcel which will then be returned directly to the sender.

- Accept the package and declare at delivery that the package is damaged.

Then contact our customer service via the contact form and provide the following:

- an overall image of the package (external) on which the label is visible  

- a photo of the open package showing its contents

- a photo of the damaged part of the article 

If the package is intact but an item has arrived damaged or broken, please contact our customer service via the contact form and provide a photo of the damaged object. Our team will find a solution as soon as possible.

You can view and download your invoice at any time from your account, under the heading "my orders".

Online reservation is available in all our stores in France, Belgium, Italy, Switzerland, Germany and Austria.

You can reserve a maximum of 6 different products. You need to make one reservation per item: if you complete your reservation within 15 minutes, all items will be reserved together.

No, you don’t! Payment for items will be carried out in the store, by cash or by credit or debit card, as you prefer.

No obligation to buy! Our in-store team will present the products to you, you can choose whether you want to finalise your purchase!

You will receive an SMS or an e-mail within 1 hour of your e-reservation request (during store opening hours), to confirm the availability of the reserved products.

 You can pick up your order once confirmation from the store has been received.

 You will have 3 days to go to the store: after this deadline, your reservation will be cancelled.

Our online store offers a very wide assortment of products: some items shown online may not be available in store.

To become a MyPylones member, you can apply in store or on our website by clicking here.

Nothing's easier ! With MyPylones, every euro spent is rewarded!

1€ spent in store or on our website is equivalent to 1 point. Every 100 points, you get a €5 voucher.

Ex: 100 points = 5€

200 points = 10€

This voucher can be used in store or on our website.

The accumulation of points is also valid for our stores in France, Switzerland, Belgium, Germany, Italy, Austria and for any purchase made on the internet.

On the website, you can use your voucher by clicking on "I use my MyPylones advantage" in your shopping cart. The amount will be deducted from your total purchase. The points for your new purchase will be credited to your loyalty account when the order is shipped.

You can also use your voucher in-store at the time of checkout by telling our seller about your loyalty account. The amount will be deducted from the total amount of your purchase. The points corresponding to your new purchase will be immediately credited to your loyalty account as soon as payment is completed.

You have 3 months following the issue of the voucher to use it. Once this period has passed, your points aren't lost, you can continue to extend your purchases to unlock another voucher.

Example: 100 points = €5; 200 points = 10€ etc.

Your loyalty points are reset to 0 if no purchase has been made for a year.

Your loyalty points are reset to 0 if no purchase has been made for a year.

Absolutely, your voucher can be combined with current offers.

We offer delivery once a year to MyPylones members residing in France, Overseas, Switzerland, Belgium, Germany, Austria and Italy. This discount can be used at any time from your second purchase, the choice is yours!

On behalf of the whole Pylones team, we wish you a happy birthday! For this special day, Pylones offers you a 20% discount voucher, to be used in one go within 30 days of your birthday. This voucher is compatible with current promotions and is valid once only in the shop or on our website

You can check your points at any time on our website, under “MyPylones”.