Of course, our online store remains operational in compliance with all health measures. Our delivery services do everything they can to ensure the health and protection of customers and delivery staff. Our shipping and delivery services work daily to ensure the best delivery of your order.

Given the exceptional situation, these delivery times are likely to be extended in the countries most affected by the epidemic.

From the beginning of May we gradually reopen our stores, in strict compliance with health regulations. Before going to the shop, we advise you to consult our new opening hours.

Our priority is to ensure the safety of our teams and customers.

Therefore, during your visit, we invite you to:

• Wear a mask inside the shop;
• Wash your hands with the hydroalcoholic gel available at the shop entrance;
• Avoid touching objects;
• Prefer credit card and contactless payments;
• Respect the physical distance and the number of authorized customers in the shop.

Be responsible, together!

Pylones offers you a new service for faster purchases and to limit in-store traffic: the "Click & Collect".

Nothing's easier :

1. I choose my products and my favorite store;
2. My order is available within 2 hours in my shop;
3. I pay and pick up my order;
4. I go home with a smile!

We encourage you not to take risks and limit travel. The return period of an order is now extended to 30 days during this period.

All refund (or exchange) requests are processed, however processing times may be longer.

To place an order please follow the following steps:

1. Choose the items you wish and add them to your cart.
2. If you would like to continue shopping, click on "continue shopping" and repeat the first stage. If you are ready to confirm your order, click on the “order” button. You will then see a summary of your order, at which point you can amend it, or confirm it by clicking on "order". You will then be asked to log in and enter delivery and invoicing addresses for your items.
3. Fill in your personal details and delivery and invoicing addresses, and check them carefully.
4. Select a delivery method from the available options.
5. Choose a payment method.
6. You will receive an email confirmation of your order. Should you not receive this email, please check your spam folder.

Pylones reserves the right not to confirm an order for a particular reason (for example, a problem regarding the order placed, or a problem supplying the item(s) in question).

Different payment methods are available: credit card (Visa or Mastercard) or PayPal.

We do not accept orders by telephone. Your order must be placed on our website www.pylones.com

Because each customer Pylones is unique, we offer you the possibility to request a free gift packaging. To do this, select the box "I wish to have gift wrap" If you want your products to be packaged, please specify it in the message. If you would like to include a personalised message with your gift, you can also insert the text into the message box when placing your order.

In our packages, we only enclose the delivery note where you will find the list of products ordered without price. However, you can download or print your invoice in pdf format in your personal account (History and details of my orders).

When you reach the purchase threshold of 60 € we will give you a nice shopping bag in the colors of Pylones to accompany you during your shopping!

The size and color of the bag may vary according to availability: our small gift will be a surprise until the package is opened!

To use them, nothing simpler:

1. Create your cart with the products of your choice (depending on the conditions of the offer)
2. Go to the cart and enter the promotional code in the appropriate box located under the summary of your order
3. Click "Ok" and take advantage of the discount!

Most discount codes are valid only for a limited period of time and on certain products or product categories. Remember that promotional codes can only be applied at the time of the order and that generally cannot be combined with other current offers. You will find all the conditions relating to the promotional codes on the banner of the offer or on the e-mail received.

We have reduced the preparation and shipping time to be able to deliver the order as quickly as possible. As a result, it is not possible to change or cancel the order.

If you have forgotten an item in a previously validated order, place a second order with the additional product. It will be sent in a separate package, will have a different order number and another tracking number.

You can return the order directly to the store or ship it, at your charge, to the following address:

PYLONES SAS
Service Internet
41, avenue de l'Agent Sarre,
92700 Colombes
France

Furthermore, you can refuse delivery of the package. Therefore, the package will be returned to the sender and will be refunded according to the methods indicated in our general Terms of sale.

We make every effort to deliver your items in perfect condition. However, it is not excluded that an accident occurs and we apologize for that.

If at the time of delivery you notice that the package is damaged, you have two options:

- Refuse the parcel which will then be returned directly to the sender.

- Accept the package and declare at delivery that the package is damaged.

Then contact our customer service via the contact form and provide the following:

- an overall image of the package (external) on which the label is visible  

- a photo of the open package showing its contents

- a photo of the damaged part of the article 

If the package is intact but an item has arrived damaged or broken, please contact our customer service via the contact form and provide a photo of the damaged object. Our team will find a solution as soon as possible.

Online reservation is available in all our stores in France, Belgium, Italy, Switzerland, and soon in Germany and Austria too.

You can reserve a maximum of 6 different products. You need to make one reservation per item: if you complete your reservation within 15 minutes, all items will be reserved together.

No, you don’t! Payment for items will be carried out in the store, by cash or by credit or debit card, as you prefer.

No obligation to buy! Our in-store team will present the products to you, you can choose whether you want to finalise your purchase!

You will receive an SMS or an e-mail within 2 hours of your e-reservation request (during store opening hours), to confirm the availability of the reserved products.

 You can pick up your order once confirmation from the store has been received.

 You will have 7 days to go to the store: after this deadline, your reservation will be cancelled.

Our online store offers a very wide assortment of products: some items shown online may not be available in store.