Delivery
Do you ship to my country?

We deliver (almost) all over the world! Here you will find the list of countries where we deliver.


What are the different delivery methods, timing and cost?

Shipping costs are free for all orders from € 60, in the European Union and Switzerland.

Shipping costs are based on the delivery address, the service selected, and the weight of the order. Shipping costs are shown in your basket once you have entered the delivery address in your account. Until a delivery address is entered, shipping costs are estimated for deliveries in mainland France.


Comparative table (France)

Colissimo

Price

Delivery time*

At home

from 3,90€

2 to 4 working days

Pick-up point or post office

From 2,90€

2 to 4 working days

Chronopost Express

Price

Delivery time*

At home

From 11,90€

Delivered to your home the next day*

Pick-up point

From 5,90€

The next day your package will be made available at the pick-up point of your choice*

* for all orders from Monday to Friday before 2 p.m., except on Sundays and public holidays


Comparison table (Europe and rest of the World)

Standard delivery

Price (according to each country)

Delivery time (according to each country)*

At home (Colissimo or Chronopost Classic)

From 5,90€

2 to 6 working days in Europe, 5 to 15 working days in the rest of the World

Pick-up point (Chronopost Classic)

From 5,90€

2 to 6 working days in Europe

Express Delivery

Price (according to each country)

Delivery time (according to each country)*

At home (Chronopost)

From 11,90€

Delivery in 1 to 2 working days in Europe, 3 to 5 working days in the USA

*for all orders from Monday to Friday before 2 p.m., except on Sundays and public holidays


How to track my order?

You can track your order on the Colissimo or Chronopost website via the tracking number you can find in your account ("Order history" and then "Tracking number") and in the e-mail confirming your order.

Please note that weather conditions or public holidays can sometimes delay your delivery by a few days.


My package is listed as "delivered" but I have not received anything, what should I do?

If the tracking indicates that the package has been delivered but you have not received it:

1. Check the delivery address on the "History and details of my orders" page.
2. Do some research near the place of delivery. Check if your package (or transit notice) has been left in your inbox, or near your neighbors or in a safe place such as a porch, a garden or a garage.
3. Check if someone has been able to pick up the package on your behalf.

Also remember that weather conditions or holidays can sometimes delay delivery for a few days. If the search is not successful, contact customer support via the contact form.


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