My package is listed as "delivered" but I have not received anything, what should I do?


If the tracking indicates that the package has been delivered but you have not received it:

1. Check the delivery address on the "History and details of my orders" page.
2. Do some research near the place of delivery. Check if your package (or transit notice) has been left in your inbox, or near your neighbors or in a safe place such as a porch, a garden or a garage.
3. Check if someone has been able to pick up the package on your behalf.

Also remember that weather conditions or holidays can sometimes delay delivery for a few days. If the search is not successful, contact customer support via the contact form.

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