General
Is there a Pylones shop near my home?

For a list of Pylones stores, click on the "stores" section. To find out if you have a reseller near you, please contact us via the contact form and select the option "Our resellers". Our team will get back to you as soon as possible.


Where can I find a catalogue of your products?

Currently we do not have any paper catalogue.

All products are available on our website. Subscribe to our newsletter to know all our news and offers, or follow us on social networks (FacebookInstagram).


How to contact customer service?

For any questions, comments or additional information, you can contact our customer service using the contact form.


I forgot my password.

You can reset your password by clicking on « I forgot my password ».

You will receive an email that will allow you to create a new password. Be sure to check junk mail (spam).


How can I delete my Pylones account?

To request cancellation of your account and all your data, please contact our customer service via the contact form.

You will lose all your data, including the order and invoice history, but you will be able to recreate an account later with the same email address.

Please note that the loyalty points you have accumulated will also be deleted , you will not be able to recover them even if you create a new account.


The article I am looking for is no longer available, what can I do?

It can happen that a product is a victim of its success and that it is no longer available.

We suggest you activate an alert on the product page by entering your email address. In this way, you will receive an e-mail that will inform you of the availability of the product. You can also click on "Check In-Store Availability", to know the stores where the product is available.

Do not hesitate to contact us for more information on the availability date of a product.


I am looking for a product that is no longer available online and in store (or I need a spare part)

Do you have a crush on a product that is no longer available for sale? Or are you a loyal collector of Pylones products? You can contact us and we may be able to find this product.


Yes, Pylones has its own Treasure Island, it is full of products of all kinds. Spare parts, old discontinued products, products without packaging or exhibition products. Everything you need to repair or replace your products or find a collector product that you fell in love with a few years ago.

Contact us, and we will do our best to find it in our Treasure Island!

You did not find an answer to your questions ? Contact us !