To place an order please follow the following steps:
Pylones reserves the right not to confirm an order for a particular reason (for example, a problem regarding the order placed, or a problem supplying the item(s) in question).
Different payment methods are available: credit card (Visa or Mastercard) or PayPal.
We do not accept orders by telephone. Your order must be placed on our website www.pylones.com
Because each customer Pylones is unique, we offer you the possibility to request a free gift packaging. To do this, select the box "I wish to have gift wrap" If you want your products to be packaged, please specify it in the message. If you would like to include a personalised message with your gift, you can also insert the text into the message box when placing your order.
In our packages, we only enclose the delivery note where you will find the list of products ordered without price. However, you can download or print your invoice in pdf format in your personal account (History and details of my orders).
When you reach the purchase threshold of 60 € we will give you a nice shopping bag in the colors of Pylones to accompany you during your shopping!
The size and color of the bag may vary according to availability: our small gift will be a surprise until the package is opened!
To use them, nothing simpler:
Most discount codes are valid only for a limited period of time and on certain products or product categories. Remember that promotional codes can only be applied at the time of the order and that generally cannot be combined with other current offers. You will find all the conditions relating to the promotional codes on the banner of the offer or on the e-mail received.
We have reduced the preparation and shipping time to be able to deliver the order as quickly as possible. As a result, it is not possible to change or cancel the order.
If you have forgotten an item in a previously validated order, place a second order with the additional product. It will be sent in a separate package, will have a different order number and another tracking number.
You can return the order directly to the store or ship it, at your charge, to the following address:
41, avenue de l'Agent Sarre,
Furthermore, you can refuse delivery of the package. Therefore, the package will be returned to the sender and will be refunded according to the methods indicated in our general Terms of sale.
We make every effort to deliver your items in perfect condition. However, it is not excluded that an accident occurs and we apologize for that.
If at the time of delivery you notice that the package is damaged, you have two options:
- Refuse the parcel which will then be returned directly to the sender.
- Accept the package and declare at delivery that the package is damaged.
Then contact our customer service via the contact form and provide the following:
- an overall image of the package (external) on which the label is visible
- a photo of the open package showing its contents
- a photo of the damaged part of the article
If the package is intact but an item has arrived damaged or broken, please contact our customer service via the contact form and provide a photo of the damaged object. Our team will find a solution as soon as possible.
You did not find an answer to your questions ? Contact us !