My Order
How to place an order?

To place an order please follow the following steps:

  1. Choose the items you wish and add them to your cart.
  2. If you would like to continue shopping, click on "continue shopping" and repeat the first stage. If you are ready to confirm your order, click on the “order” button. You will then see a summary of your order, at which point you can amend it, or confirm it by clicking on "order". You will then be asked to log in and enter delivery and invoicing addresses for your items.
  3. Fill in your personal details and delivery and invoicing addresses, and check them carefully.
  4. Select a delivery method from the available options.
  5. Choose a payment method.
  6. You will receive an email confirmation of your order. Should you not receive this email, please check your spam folder.

Pylones reserves the right not to confirm an order for a particular reason (for example, a problem regarding the order placed, or a problem supplying the item(s) in question).


Which methods of payment are accepted?

Different payment methods are available: credit card (Visa or Mastercard) or PayPal.


Can I order by phone?

We do not accept orders by telephone. Your order must be placed on our website www.pylones.com


My order is a gift, do you make gift wrappers?

Because each customer Pylones is unique, we offer you the possibility to request a free gift packaging. To do this, select the box "I wish to have gift wrap" If you want your products to be packaged, please specify it in the message. If you would like to include a personalised message with your gift, you can also insert the text into the message box when placing your order.


My order is a gift, could you remove the prices of items?

In our packages, we only enclose the delivery note where you will find the list of products ordered without price. However, you can download or print your invoice in pdf format in your personal account (History and details of my orders).


What are the conditions for having a free shopping bag?

When you reach the purchase threshold of 60 € we will give you a nice shopping bag in the colors of Pylones to accompany you during your shopping!

The size and color of the bag may vary according to availability: our small gift will be a surprise until the package is opened!


I have a discount code, how can I use it?

To use them, nothing simpler:

  1. Create your cart with the products of your choice (depending on the conditions of the offer)
  2. Go to the cart and enter the promotional code in the appropriate box located under the summary of your order
  3. Click "Ok" and take advantage of the discount!

Most discount codes are valid only for a limited period of time and on certain products or product categories. Remember that promotional codes can only be applied at the time of the order and that generally cannot be combined with other current offers. You will find all the conditions relating to the promotional codes on the banner of the offer or on the e-mail received.


I ordered an article by mistake. How to cancel or modify my order?

We have reduced the preparation and shipping time to be able to deliver the order as quickly as possible. As a result, it is not possible to change or cancel the order.

If you have forgotten an item in a previously validated order, place a second order with the additional product. It will be sent in a separate package, will have a different order number and another tracking number.

You can return the order directly to the store or ship it, at your charge, to the following address:

PYLONES SAS
Service Internet
41, avenue de l'Agent Sarre,
92700 Colombes
France

Furthermore, you can refuse delivery of the package. Therefore, the package will be returned to the sender and will be refunded according to the methods indicated in our general Terms of sale.


My package (or product) is damaged, what to do?

We make every effort to deliver your items in perfect condition. However, it is not excluded that an accident occurs and we apologize for that.

If at the time of delivery you notice that the package is damaged, you have two options:

- Refuse the parcel which will then be returned directly to the sender.

- Accept the package and declare at delivery that the package is damaged.

Then contact our customer service via the contact form and provide the following:

- an overall image of the package (external) on which the label is visible  

- a photo of the open package showing its contents

- a photo of the damaged part of the article 

If the package is intact but an item has arrived damaged or broken, please contact our customer service via the contact form and provide a photo of the damaged object. Our team will find a solution as soon as possible.


You did not find an answer to your questions ? Contact us !