My returns and refunds
How to return an article that I do not like?

Once you have received your parcel, you can exchange all or any of the items ordered during a period of 30 calendar days, either by visiting a Pylones Store or by returning them to us at:

 

PYLONES SAS,
Service Internet,
41 avenue de l’Agent Sarre,
92700 Colombes
France

You are responsible for paying the cost of returning any items. Items must be accompanied by proof of purchase (internet invoice). They must be un-used, undamaged and in their original packaging.

 

If you wish to change a product with an equivalent item, please write the item reference on the invoice. Pylones will pay the shipping costs for sending the package containing the products changed and will refund the price difference between the two products.

If the item you wish to receive in return has a higher price, please request a refund and place a new order.

If you wish to return a product to a Pylones store, do not forget the invoice. You can request a change, a voucher or a refund. If you opt for a refund, the shop assistant will send this information to our Internet service, which will refund on the payment method used at the time of order (credit card or PayPal).

Personalized jewelry cannot be exchanged or refunded


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