Accueil COVID-19 Information

Dear customers, the Pylones team would like to guarantee you their support during this particular moment. 
We have identified your most frequently asked questions and tried to answer.
For more information, please contact us using the contact form or social networks (Facebook, Instagram).

1. ORDER AND DELIVERY

At this particular moment, can we continue to order?
Of course, our online store remains operational in compliance with all health measures. Our delivery services do everything they can to ensure the health and protection of customers and delivery staff.

Will my order be delivered on time?
Our shipping and delivery services work daily to ensure the delivery of your order. Given the exceptional situation, deliveries are likely to be delayed by 24-72 hours.

 2. OUR STORES

Are your shops open?
From the beginning of May we gradually reopen our stores, in strict compliance with health regulations. Before going to the shop, we advise you to consult our new opening hours.

Our priority is to ensure the safety of our teams and customers.

Therefore, during your visit, we invite you to:

  • Wear a mask inside the shop;
  • Wash your hands with the hydroalcoholic gel available at the shop entrance;
  • Avoid touching objects;
  • Prefer credit card and contactless payments;
  • Respect the physical distance and the number of authorized customers in the shop.

Be responsible, together!

3. RETURNS AND REFUNDS

How to make a return during this period?
We encourage you not to take risks and limit travel. The return period of an order is now extended to 30 days during this period.

When will I receive my refund?
All refund (or exchange) requests will be processed