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BlogTerms of Sale
These General Terms and Conditions of Sale, set out below (hereinafter the “T&Cs”), apply to all orders placed with PYLONES SAS for all items and services offered on the website www.pylones.com. Any order placed online implies the Client’s full and unconditional acceptance of these T&Cs. PYLONES SAS reserves the right to amend the T&Cs at any time. The applicable T&Cs are those in force on the website on the date and at the time the order is validated by the Client.
The website is available in five (5) languages: French, English, German, Italian and Spanish.
The Client may select the language of their choice at any time using the option provided for this purpose at the bottom of the website.
PYLONES SAS
Share capital: 350,000 euros
RCS NANTERRE 332 251 875 Registered office: 41 avenue de l'agent Sarre
92700 Colombes
France
Order
Account creation
Prices & payment terms
Delivery charges
Countries served
Delivery
Receipt of parcels
Payment security
Click & Reserve
MyPylones loyalty programme
Commercial offers and communications
Pylones E-Gift Card
Right of Cancellation
Exchange
Refund or credit note
Exchange and refund terms
Guarantees
Environment
Disputes & applicable law
Personal Data
Intellectual Property
Contact
Order process
To place an order on the website www.pylones.com, the Client must follow the steps below:
1. Selection of items
The Client views the item(s) of their choice and adds them to the basket. The basket is the summary of the order currently in progress.
2. Basket validation
The Client may continue shopping by clicking “Continue shopping” or proceed to validate the order by clicking “Checkout”.
A detailed order summary is displayed. The Client may amend the order before final validation.
3. Identification and entry of information
The Client must identify themselves either by creating an account or by logging in using their email address and password if they already have an account.
They then provide the information required for billing and delivery.
The Client is required to verify the accuracy of the information provided. The information communicated is binding on the Client. In the event of an error in the delivery details, PYLONES cannot be held responsible for the impossibility of delivering the ordered items.
4. Choice of delivery method
The Client selects one of the delivery methods offered.
5. Choice of payment method and final validation
The Client chooses their payment method from those offered and declares that they have the legal capacity to enter into a contract.
Final validation of the order constitutes acceptance of the prices and characteristics of the products. The order thus validated constitutes a firm and final commitment by the Client and may only be challenged in the cases expressly provided for in these T&Cs.
6. Order confirmation
An order confirmation email summarising the order is sent to the Client.
PYLONES reserves the right not to confirm an order for legitimate reasons, in particular in the event of supply problems, an anomaly in the order or difficulties relating to payment.
Account creation ☝
Creating a customer account requires entering the mandatory information requested on the website, namely:
• a valid email address;
• a personal password;
• one or more addresses (billing and/or delivery);
• a telephone number.
The Client undertakes to provide accurate, complete and up-to-date information. They are solely responsible for the confidentiality of their credentials and the use of their account.
The personal area thus created enables the Client in particular to:
• view the history and details of their orders;
• manage their return requests;
• view and use their credits and discount vouchers;
• view and amend their personal information;
• view their lists and product alerts.
Prices and payment terms ☝
The prices of the items are indicated in euros (€), pounds sterling (£), Swiss francs (CHF) or US dollars ($), depending on the country of delivery selected by the Client. The applicable prices are those in force on the date the order is validated by the Client.
For orders destined for a Member State of the European Union, prices include Value Added Tax (VAT) applicable on the date of the order.
For orders destined for a country outside the European Union, items are invoiced exclusive of tax, at the price in force on the date the order is validated.
For orders outside the European Union, goods shipped from France may be subject, upon entry into the destination country, to customs clearance procedures as well as the payment of customs duties, local taxes, import duties or any other charges applicable under the regulations in force on the date of import.
These charges and formalities fall exclusively under the competent authorities of the destination country and remain entirely payable by the recipient. It is the recipient’s responsibility to obtain information in advance from the local authorities regarding the applicable import conditions.
In the event of non-payment of sums due, refusal to pay duties and taxes, or failure to complete the necessary formalities within the time limits set by the competent authorities, the parcel may be held, destroyed or returned to the sender. In such a case, PYLONES cannot be held liable.
The prices indicated do not include delivery charges, which are specified to the Client before final validation of the order.
Payment of the full price is due at the time of the order. Validation of the order entails an obligation to pay the stated price.
Payment may be made by the following methods:
• by bank card: the Client is redirected to the secure page of the payment provider HIPAY, on which they must provide the required information (cardholder name, card number, expiry date, security code, etc.);
• by Illicado gift card or Pylones gift card (physical or digital), under the conditions provided when they are used;
• by PayPal (via PayPal account or bank card via PayPal): the Client is redirected to PayPal’s secure interface;
• by Google Pay or Apple Pay;
• by any other local payment method offered depending on the country of delivery (including iDEAL, Bancontact, etc.).
An electronic invoice, showing the amount of VAT where applicable, is made available to the Client in their personal area and may be downloaded or printed.
In accordance with legal provisions, PYLONES retains full ownership of the ordered items until full payment of the price by the Client, including principal and ancillary sums.
Delivery charges ☝
Delivery charges are calculated according to the delivery address provided, the selected transport method and the total weight of the parcel.
The amount of delivery charges is indicated in the basket once the Client has entered their delivery address. Until this information is completed, the charges displayed are indicative and may be adjusted.
Delivery is free of charge (except for the Chronopost Express Home Delivery service):
• for any order exceeding fifty-nine (59) euros including VAT, for delivery in mainland France;
• for any order exceeding sixty-nine (69) euros including VAT, for delivery to European Union countries: Germany, Austria, Belgium, Bulgaria, Cyprus, Croatia, Denmark, Spain, Estonia, Finland, France, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, the Netherlands, Poland, Portugal, the Czech Republic, Romania, Slovakia, Slovenia and Sweden.
These thresholds are assessed on the total amount including VAT of the ordered items, excluding delivery charges, after any discount or reduction has been applied.
Countries served ☝
The website allows delivery of ordered items to the following countries and territories:
Andorra, Argentina, Australia, Austria, Azerbaijan, Belgium, Brazil, Bulgaria, Canada, Chile, China, Cook Islands, Costa Rica, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, French Guiana, French Polynesia, Germany, Gibraltar, Greece, Guadeloupe, Guernsey, Hong Kong, Hungary, Iceland, India, Indonesia, Ireland, Isle of Man, Israel, Italy, Japan, Jersey, Kuwait, Latvia, Lebanon, Liechtenstein, Lithuania, Luxembourg, Macedonia, Malta, Martinique, Mauritius, Mayotte, Mexico, Moldova, Montenegro, Morocco, Netherlands, New Caledonia, New Zealand, Norway, Philippines, Poland, Portugal, Puerto Rico, Réunion, Romania, Saint Barthélemy, Saint Martin, Saint Pierre and Miquelon, Saudi Arabia, Serbia, Singapore, Slovakia, Slovenia, South Africa, South Korea, Spain, Sweden, Switzerland, Taiwan, Thailand, Tunisia, Turkey, United Arab Emirates, United Kingdom, United States, Uruguay, Vietnam, Wallis and Futuna.
Delivery ☝
Dispatch
Orders are dispatched from France, from Monday to Friday, excluding Saturdays, Sundays and public holidays.
Public holidays 2026:
Thursday 1 January – New Year’s Day
Monday 6 April – Easter Monday
Friday 1 May – Labour Day
Friday 8 May – Victory in Europe Day
Thursday 14 May – Ascension Day
Monday 25 May – Whit Monday
Tuesday 14 July – National Day
Saturday 15 August – Assumption Day
Sunday 1 November – All Saints’ Day
Wednesday 11 November – Armistice Day
Friday 25 December – Christmas Day
All orders are prepared and dispatched subject to stock availability.
If an item is wholly or partially unavailable after validation of the order, PYLONES will inform the Client by email as soon as possible.
The Client may then choose:
• either to maintain the order and accept an additional delay until the relevant item(s) become available;
• or to be delivered an item of equivalent price, subject to stock availability;
• or to obtain a refund for the unavailable item(s) while maintaining the rest of the order;
• or to cancel the entire order and obtain a full refund.
The refund of sums due shall be made as soon as possible and no later than fourteen (14) days from the Client’s decision.
In the event that the parcel is returned to PYLONES due to failure to collect it, the recipient’s absence or any other reason attributable to the Client, PYLONES will contact the Client in order to offer a second dispatch of the order, the cost of which will exceptionally be borne by PYLONES.
In the absence of a response from the Client within a reasonable time after this contact, or in the event of an express refusal to benefit from a new dispatch, the order shall be deemed cancelled. The sums paid shall then be refunded in accordance with the processing times provided for in these General Terms and Conditions of Sale.
Delivery times ☝
The applicable delivery time is indicated to the Client when choosing the delivery method, before final validation of the order.
For information purposes:
• the average time is two (2) to three (3) working days for delivery in mainland France;
• it is three (3) to seven (7) working days for delivery within the European Union.
These periods are expressed in working days and start from the date of dispatch of the order.
PYLONES cannot be held liable for delays or the impossibility of delivery resulting from force majeure, the act of the carrier, postal services or any event beyond its control. Likewise, PYLONES cannot be held liable in the event of retention, blockage or inspection of goods by the competent authorities of the destination country.
Delivery methods ☝
Depending on the destination country, PYLONES offers different carriers, each subject to its own general terms of service.
Colissimo Home Delivery (mainland France and overseas territories)
Delivery is made to the address indicated by the Client when placing the order.
For information purposes, the delivery time is two (2) to three (3) working days for mainland France and seven (7) to twenty-one (21) working days for overseas territories, from the date of dispatch of the order.
The parcel is handed over personally to the recipient or to any person authorised to receive it. If the dimensions of the parcel allow it, it may be placed in the recipient’s letterbox.
If the recipient is absent or delivery to the letterbox is not possible, the parcel is made available at the local post office indicated in the delivery notice or notification sent to the Client.
The Client has ten (10) calendar days from the date the parcel is made available to collect it. If it is not collected within this period, the parcel will be returned to the sender.
The Client is informed by email within the twenty-four (24) hours preceding delivery and, where applicable, of the availability of the parcel.
Chronopost Home Delivery – Express delivery in mainland France
For any order validated before 2 p.m. (UTC+2), delivery takes place the next day before 1 p.m. in mainland France and within 24 hours within the European Union (subject to local constraints). The Client may reschedule delivery or request collection at a pick-up point. Tracking is available via chronopost.fr or the Chronopost app.
Chronopost Express France – Delivery to a pick-up point in mainland France
For any order validated before 2 p.m. (UTC+2), the parcel is made available the next day at the selected Pick-up relay point, subject to the carrier’s conditions.
If the selected pick-up point is unavailable (in particular due to saturation, exceptional closure or logistical constraint), the carrier may redirect the parcel to another nearby pick-up point. The Client will be informed by any appropriate means.
Chronopost Europe – Home delivery within the European Union
The indicative delivery time is two (2) to five (5) working days in Europe and two (2) to five (5) days for other international destinations, subject to customs and local constraints.
Chronopost Europe – Delivery to a pick-up point within the European Union
Availability generally occurs within two (2) to five (5) working days at the selected pick-up point. If the selected pick-up point is unavailable (in particular due to saturation, exceptional closure or logistical constraint), the carrier may redirect the parcel to another nearby pick-up point. The Client will be informed by any appropriate means.
Mondial Relay – Delivery to a Point Relais®
The Client chooses a Point Relais®. The indicative delivery time is two (2) to five (5) working days. The parcel must be collected within seven (7) calendar days following its availability. Failing that, it will be returned to the sender. If the selected pick-up point is unavailable (in particular due to saturation, exceptional closure or logistical constraint), the carrier may redirect the parcel to another nearby pick-up point. The Client will be informed by any appropriate means.
The provision of a valid mobile telephone number is mandatory in order to enable proper routing and tracking of the delivery.
Receipt of parcels ☝
The Client is required to check, at the time of delivery and before signing the delivery note where applicable, the contents, conformity and apparent good condition of the parcel.
Any anomaly relating to transport (in particular breakage, damage, damaged packaging, missing product or product not matching the delivery note) must be the subject of precise and detailed reservations with the carrier and must be reported to PYLONES within forty-eight (48) hours of receipt of the items.
In accordance with the applicable legal provisions, the risks of loss or damage to the products are transferred to the Client when the Client, or a third party designated by the Client other than the carrier, physically takes possession of the ordered items.
Payment security ☝
Payments made by bank card on the website are secured via the HIPAY provider protocol.
Banking data is transmitted securely using an encryption process that complies with current standards (SSL/TLS protocol), as indicated by the presence of “https” in the browser address bar. Information relating to the Client’s bank card is not stored by PYLONES.
Payment data is processed and, where applicable, stored by HIPAY in encrypted form for the period strictly necessary for managing the commercial relationship, without exceeding two (2) years from the last transaction, unless a contrary legal obligation applies.
In accordance with the applicable regulations on the protection of personal data, in particular Regulation (EU) 2016/679 (GDPR) and the amended French Data Protection Act, the Client has a right of access, rectification, erasure, restriction, objection and portability regarding their personal data.
Any request relating to the data processed by HIPAY may be sent to the following address: [email protected], subject to proof of identity.
In the event of payment via PayPal (through a PayPal account or bank card via PayPal), the Client is redirected to the secure interface of the PayPal provider, which alone ensures the processing and security of the related payment data.
Click & Reserve (commercially referred to as “Click & Collect”) ☝
The “Click & Reserve” service, presented for commercial purposes under the name “Click & Collect”, allows the Client to reserve online one or more items available in a PYLONES store, for later collection in store.
The reservation made by the Client constitutes neither an order within the meaning of distance selling nor a contract of sale. It does not involve any online payment and entails neither transfer of ownership nor transfer of risk.
The sale is concluded exclusively in store, at the time payment is made for the reserved items, subject to their actual availability.
The selected store confirms to the Client, by any appropriate means, the availability of the items and that the reservation has been taken into account. In the absence of confirmation, the reservation shall not be deemed accepted.
1. Scope of application
The “Click & Reserve” service is offered in PYLONES stores located in France, Belgium, Italy, Switzerland, Germany and Austria, subject to the relevant store taking part in the scheme and to the actual availability of products in the selected point of sale.
Not all items offered for sale on the website www.pylones.com are necessarily eligible for the Click & Reserve service.
PYLONES reserves the right to amend at any time the list of participating stores as well as the eligible products, without prior notice.
2. Reservation terms
The Client may reserve up to six (6) different references per reservation request.
Each item must be the subject of a separate reservation. However, when several reservations are completed within fifteen (15) minutes, they may be grouped together and processed as a single request by the selected store.
The reservation request constitutes a simple request for items to be set aside and does not constitute either a firm order or a distance sales contract.
It does not create any purchase obligation for the Client.
PYLONES cannot be held liable for any subsequent unavailability due to a stock error, a simultaneous sale in store or any other cause beyond its control.
3. Payment
No payment is required at the time of online reservation.
The sale is concluded exclusively in store, at the time payment is made for the reserved items, subject to their actual availability and acceptance of payment.
Payment is made in store, using the payment methods accepted by the relevant store.
4. Confirmation and collection period
The reservation request is sent to the selected store for verification of availability.
The Client receives, during the store’s opening hours, an SMS and/or email confirming the availability of the reserved products. This confirmation constitutes acceptance of the reservation by the store.
The reservation only becomes effective upon the sending of this confirmation.
The Client has three (3) calendar days from confirmation to collect the items in store.
If the items are not collected within this period, the reservation is automatically cancelled, without indemnity or compensation, and the items are put back on sale.
MyPylones loyalty programme ☝
1. Joining the programme
Joining the MyPylones loyalty programme is free of charge, strictly personal and reserved for natural persons. For minors, membership is subject to prior authorisation from the legal representative.
Membership terms
In store:
The Client may request registration in the MyPylones programme by providing, at a minimum, their surname, first name and a valid email address.
On the website www.pylones.com:
• If the Client already has an account, they must go to their personal area, section “MyPylones”, and tick the option “Join our loyalty programme”;
• If they do not have an account, they must create one by filling in the mandatory fields, then tick the option “Join our loyalty programme”.
A membership confirmation email is sent to the email address provided.
The member has a personal area allowing them to view their points balance and benefits. They may unsubscribe at any time via the “My personal information” section.
The programme is valid in all PYLONES stores located in France, Belgium, Italy, Germany, Austria and Switzerland, as well as on www.pylones.com, regardless of the member’s country of residence.
2. Operation and benefits of the programme
Any purchase made in store or on www.pylones.com, upon identification of the Client, allows points to be accumulated, including during sale or promotional periods.
Accumulation of points
• One (1) euro (or equivalent local currency) spent, excluding delivery charges, equals one (1) point.
• Every one hundred (100) accumulated points entitles the member to a voucher worth five (5) euros (or equivalent local currency).
The voucher is:
• valid for three (3) months from its date of issue;
• usable in a single transaction;
• combinable with current promotions;
• valid in store or on www.pylones.com.
Upon expiry of the voucher, it is lost, but the accumulated points remain available.
Validity of points
Points are valid for twelve (12) months from the last purchase.
Each new purchase extends the validity date for a new period of twelve (12) months.
In the absence of any purchase for more than twelve (12) consecutive months, the points balance is reset to zero.
Additional benefits
Members of MyPylones benefit in particular from:
• Birthday offer: a 20% voucher valid in a single transaction within thirty (30) days following the birthday date, combinable with promotions;
• Free delivery once a year: valid for any order on www.pylones.com, for members residing in France (including DROM), Switzerland, Belgium, Germany, Austria and Italy;
• Promotional gifts at certain times of the year, subject to purchase conditions;
• 20 free points for linking the account to a valid email address;
• Access to private sales and reserved offers;
• Return or exchange without receipt, subject to identification;
• Information on offers and new products by email or SMS
Accumulated points cannot give rise to any refund or financial compensation.
In the event of exercising the right of cancellation regarding an order that gave rise to the issue or use of a voucher from the MyPylones programme, the voucher used may under no circumstances be refunded, reissued or re-credited.
Likewise, if cancellation or refund of an order leads to a reduction in the number of points acquired, PYLONES reserves the right to adjust the member’s points balance accordingly.
3. Amendment – Suspension – Termination
PYLONES reserves the right to amend, suspend or terminate at any time the MyPylones programme and these general membership conditions.
Any amendment shall be communicated in advance by any appropriate means (email, SMS, in-store display or on the website).
In the event of abusive, fraudulent use or use contrary to these conditions, PYLONES reserves the right to deactivate the loyalty account and cancel the points acquired without compensation.
The MyPylones programme is governed by French law.
4. Protection of personal data
Personal data collected within the framework of the MyPylones programme is processed in accordance with the applicable regulations.
The Client is invited to consult the personal data protection policy available on the website www.pylones.com.
Commercial offers and communications ☝
Subject to the Client’s prior consent, PYLONES may send them commercial information by email, SMS or via its digital media.
The Client may unsubscribe at any time:
• by clicking the unsubscribe link included in emails;
• by replying “STOP” to SMS messages;
• or by contacting Customer Service.
Pylones E-Gift Card ☝
1. Scope of application
The Pylones E-Gift Card (hereinafter the “E-Card”) is valid exclusively in Pylones stores (except stores located in Hungary, the Czech Republic and the United Arab Emirates) as well as on the website www.pylones.com, provided that the currency of the E-Card is accepted by the relevant store or website. Thus, an E-Card denominated in euros may only be used in a store or on a version of the website accepting payments in euros.
2. Validity period
The E-Card is valid for a period of two (2) years from its date of purchase.
Upon expiry of this period, the E-Card may no longer be used or renewed. No refund of the remaining balance may be claimed.
3. Terms of use
- In store
The beneficiary may present the barcode or the numbers of the E-Card, either in printed format or directly from a digital device (mobile telephone).
- On the website www.pylones.com
The beneficiary must enter the E-Card numbers in the field “Promo code or Pylones gift card” provided for this purpose, excluding delivery charges.
The E-Card may be used in one or more transactions, within the limit of its available balance and during its validity period.
It may be supplemented by any other payment method accepted by Pylones and may be used together with other E-Cards.
The available balance may under no circumstances be refunded, exchanged for cash or credited to a bank account.
The E-Card may not be purchased using another E-Card.
4. Nature and responsibility
The E-Card is not nominative.
Ownership of and risks relating to the E-Card are transferred to its holder as soon as it is purchased.
The holder is solely responsible for safekeeping and use of the E-Card.
The E-Card cannot be replaced in the event of loss, theft, damage or fraudulent use.
The holder may transfer the E-Card to a third-party beneficiary, under their own responsibility and subject to acceptance of these conditions.
5. Products purchased with the E-Card
Products purchased using the E-Card, in store or on www.pylones.com, remain subject to the General Terms and Conditions of Sale applicable at the place of purchase.
6. Personalised message
The purchaser of the E-Card may, at the time of purchase, write a personal message intended for the beneficiary.
The content of the message is the sole responsibility of its author. It must under no circumstances:
• infringe the intellectual property rights of a third party;
• breach applicable law;
• be defamatory, insulting, threatening or unlawful;
• contain obscene, violent or child sexual abuse content.
PYLONES is not responsible for written texts and cannot guarantee their accuracy.
7. Acceptance of the conditions
The purchase and use of the E-Card constitute full and unconditional acceptance of these conditions.
Minors may only use the E-Card with the prior agreement of their legal representatives.
Right of Cancellation ☝
From receipt of the parcel, the Client has a right of cancellation of thirty (30) days allowing them to reconsider their decision, without having to provide any reason. Exercising this right may give rise, at the Client’s choice and under the conditions defined below, to an exchange, the issue of a credit note or the refund of the relevant items.
Exchange ☝
From receipt of the parcel, the Client has thirty (30) days to exchange all or part of the items ordered on pylones.com, either by going to a Pylones store or by returning the products to the following address:
PYLONES SAS – Returns Department
41, avenue de l'Agent Sarre
92700 Colombes
France
In the event of a request for exchange for an equivalent item, the Client must clearly indicate the reference of the desired product on the invoice enclosed with the return parcel.
Pylones will bear the cost of re-dispatching the exchanged product. If a price difference is identified in favour of the Client, this will be refunded.
If the product requested in exchange has a higher price than that of the returned product, the Client is invited to request a refund for the initial product and place a new order.
For any purchase made between 1 November and 31 December, return or exchange is possible until 31 January of the following year.
Refund or credit note ☝
From receipt of the parcel, the Client has thirty (30) days to request a refund for all or part of the items ordered on pylones.com.
The request may be made either by going to a Pylones store or by returning the products to the following address:
PYLONES SAS – Returns Department
41, avenue de l'Agent Sarre
92700 Colombes
France
For returns made by post, processing takes place within fourteen (14) days from the date the parcel is received by Pylones.
In the event of the return of a product to a Pylones store, the Client must present the invoice corresponding to the order placed on pylones.com.
In the event of a refund request in store, the salesperson will send the information to the Pylones Returns Department. The refund will then be made via the payment method used for the order (bank card, PayPal), within seventy-two (72) hours from transmission of the information. Under no circumstances may the refund be made directly in store.
If the right of cancellation is exercised within the above period, the Client will be refunded the price of the returned items.
The initial delivery costs will also be refunded only if the order is returned in full. In the event of partial cancellation, delivery costs will not be refunded.
For all purchases made between 1 November and 31 December, returns are possible until 31 January of the following year.
Exchange and refund terms ☝
The cost of returning items remains payable by the Client.
Returned products must be accompanied by proof of purchase (online invoice), must not have been used, must not have been damaged, and must be returned in their original packaging.
PYLONES cannot process any exchange or refund in the event of loss of the parcel during return transit if the Client is unable to provide proof of posting or a tracking number.
It is not possible to make a return in store for an order placed on a marketplace or on any other reseller’s website. The Client is invited to contact the relevant platform directly in order to find out the applicable return conditions.
Guarantees ☝
PYLONES is liable for defects in conformity of the goods sold in accordance with Articles L217-3 to L217-4 of the French Consumer Code, partly reproduced below.
Art. L. 217-4. “The seller delivers goods that conform to the contract and is liable for defects in conformity existing at the time of delivery. The seller is also liable for defects in conformity resulting from packaging, assembly instructions or installation where this was made their responsibility under the contract or was carried out under their responsibility.”
Art. L 217-5. “The goods conform to the contract: 1° if they are fit for the use usually expected of similar goods and, where applicable: - if they correspond to the description given by the seller and possess the qualities that the seller presented to the buyer in the form of a sample or model; - if they present the qualities that a buyer may legitimately expect having regard to the public statements made by the seller, the producer or their representative, in particular in advertising or labelling; 2° or if they present the characteristics defined by mutual agreement between the parties or are fit for any special use sought by the buyer, brought to the seller’s attention and accepted by the seller.”
Art. L. 217-12. “Any action resulting from a lack of conformity is time-barred after two years from delivery of the goods.”
PYLONES is also bound by the statutory warranty against hidden defects under the conditions set out in Articles 1641 to 1648 of the French Civil Code, as well as Article 2232 of the same code, partly reproduced below.
Art. 1641. “The seller is bound by the warranty for hidden defects in the thing sold which render it unfit for the use for which it is intended, or which impair that use to such an extent that the buyer would not have acquired it, or would have paid a lower price for it, had they known of them.”
Art. 1648 – first paragraph. “Any action resulting from redhibitory defects must be brought by the purchaser within two years from the discovery of the defect.”
Art. 2232 of the Civil Code “The postponement of the starting point, suspension or interruption of limitation may not have the effect of extending the period of extinctive limitation beyond twenty years from the day the right arose. The first paragraph is not applicable in the cases mentioned in Articles 2226, 2227, 2233 and 2236, in the first paragraph of Article 2241 and in Article 2244. Nor does it apply to actions relating to the status of persons.”
PYLONES therefore reminds the consumer that, within the framework of the statutory warranty of conformity:
- they have a period of two years from the delivery of the goods to take action;
- they may choose between repair or replacement of the goods, subject to the cost conditions provided for in Article L. 217-9 of the Consumer Code: “In the event of a lack of conformity, the buyer chooses between repair and replacement of the goods. However, the seller may refuse to proceed according to the buyer’s choice if that choice entails a manifestly disproportionate cost compared to the other method, taking into account the value of the goods or the significance of the defect. The seller is then required to proceed, unless impossible, according to the method not chosen by the buyer.”
- they are exempt from proving the existence of the lack of conformity of the goods during the twenty-four months following delivery of the goods.
The consumer is also informed that the statutory warranty of conformity applies independently of any commercial warranty that may have been granted. The consumer may also decide to invoke the warranty against hidden defects of the thing sold within the meaning of Article 1641 of the Civil Code and, in this case, may choose between cancellation of the sale or a reduction in the sale price in accordance with Article 1644 of the Civil Code.
Environment ☝
In accordance with Articles L.541-10 et seq. of the French Environmental Code relating to Extended Producer Responsibility (EPR), PYLONES SAS is registered with the approved eco-organisations competent for the sectors concerned by the products it places on the market.
The unique identifiers (IDU) attesting to these registrations may be communicated on simple request or are listed below:
• Waste Electrical and Electronic Equipment (WEEE): Ecologic – FR001513_05JQZS
• Product packaging: Citeo – FR001513_01NHNG
• Graphic papers: Citeo – FR001513_03OTPA
• Textiles: Refashion – FR001513_11EMPI
• Furniture: EcoMaison – FR001513_10XVFK
• Toys: EcoMaison – FR001513_12OYJG
• Batteries and accumulators: Corepile – FR001513_06BHAY
These identifiers certify PYLONES’ compliance with extended producer responsibility obligations for the relevant product categories.
Disputes & applicable law ☝
Any complaint or dispute relating to an order must first be sent to PYLONES Customer Service in order to seek an amicable solution.
The Client is invited to set out the facts in writing, via the contact form available on the website www.pylones.com.
PYLONES undertakes to handle all complaints diligently and in good faith.
In accordance with Articles L.612-1 et seq. of the Consumer Code, the Client, after first contacting Customer Service and failing an amicable resolution within a reasonable period, may use, free of charge, a consumer mediator for the purpose of amicably resolving the dispute.
PYLONES has appointed:
SAS Médiation Solution
222 chemin de la Bergerie
01800 Saint-Jean-de-Niost – France
Tel.: +33 (0)4 82 53 93 06
Email: [email protected]
Website: https://www.sasmediationsolution-conso.fr
(Online form “Refer the matter to the mediator”)
The Client may also access the European Online Dispute Resolution (ODR) platform at the following address: https://consumer-redress.ec.europa.eu/
These General Terms and Conditions of Sale are governed by and interpreted in accordance with French law.
However, they do not prevent the application of more favourable mandatory provisions benefiting the Client under the law of the country of their habitual residence, from which no agreement may derogate.
In the event of a dispute, the Client may bring proceedings either before the courts of the place of their domicile or before the competent French courts.
PYLONES may bring proceedings before the court of the Client’s domicile.
Personal Data ☝
The information collected in connection with orders is subject to computer processing for the management of orders, customer relations and the proper functioning of the website.
Personal data is intended for the internal departments of PYLONES SAS as well as for its technical and logistics service providers involved in the performance of orders and administration of the website, within the limits of their respective roles.
PYLONES undertakes not to communicate the Client’s personal data to commercial partners for canvassing purposes without the Client’s prior consent.
In accordance with Regulation (EU) 2016/679 of 27 April 2016 (GDPR) and the amended French Data Protection Act, the Client has a right of access, rectification, erasure, restriction, objection and portability regarding their data.
These rights may be exercised:
• by email via the contact form available on the website;
• or by post to the following address:
PYLONES SAS Customer Service
41, avenue de l’Agent Sarre
92700 Colombes – France
For more information, the Client is invited to consult the Personal Data Protection Policy available on the website www.pylones.com
Intellectual Property ☝
The website www.pylones.com is the exclusive property of PYLONES SAS, which holds all related rights.
The website and all of its elements, including but not limited to texts, images, photographs, illustrations, iconographic representations, trade marks, logos, designs, models, graphic charter, databases, software, audio clips and videos, are protected by French and international legislation relating to copyright, related rights and intellectual property.
Any reproduction, representation, modification, publication, transmission, distortion, in whole or in part, of the Website or its content, by any process whatsoever and on any medium whatsoever, is strictly prohibited without PYLONES’ prior written authorisation.
PYLONES grants the Client a limited, non-exclusive, non-transferable and revocable licence to access and use the Website, strictly reserved for personal and non-commercial use, in compliance with these General Terms. Any use not expressly authorised constitutes an infringement of PYLONES’ rights and may engage the liability of its author.
Contact ☝
For any question, request for additional information or complaint, the User may contact PYLONES:
• 📬 by post addressed to: PYLONES – 41, Avenue de l'Agent Sarre, 92700 Colombes, France;
• 📧 by email, via the contact form available on the website www.pylones.com;
• 📞 or by telephone with the Internet Service, reachable from Monday to Friday, from 10 a.m. to 12 noon and from 2 p.m. to 4 p.m. (Paris time), on +33 (0)1 56 83 85 99, in French or English.
Requests sent by email are processed within a maximum of three (3) working days from receipt.
Last update of the T&Cs: 26 February 2026
