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Satisfaction or refund

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Satisfied or refunded

Once you have received your parcel, you can exchange all or any of the items ordered during a period of 30 calendar days, either by visiting a Pylones Store or by returning them to us at PYLONES SAS, Service Internet, 41 avenue de l’Agent Sarre, 92700 Colombes, France.

Once you have received your parcel, you can request a refund for all or any of the items ordered during a period of 17 calendar days, either by visiting a Pylones Store or by returning them to us at PYLONES SAS, Service Internet, 41 avenue de l’Agent Sarre, 92700 Colombes, France.

You are responsible for paying the cost of returning any items. Items must be accompanied by proof of purchase (internet invoice or till receipt). They must be un-used, undamaged and in their original packaging. PYLONES cannot exchange or refund any items returned that are lost in transit unless tracking proof is provided. PYLONES will be responsible for sending the parcel containing the exchange items.