Accueil Legal notice and policy of protection of personal data

The Website is published by PYLONES SAS

Its head office is located at:

41 avenue de l'Agent Sarre

92700 Colombes

Tel. : +33 (0)

RCS NANTERRE 332 251 875

Share capital: €350,000 Intracommunity VAT number: FR30332251875

The Website Publication Manager, acting in his capacity as the legal representative for Pylones, is Mr Jacques Guillemet.


The Website is hosted by:


2 rue Kellermann – 59100 Roubaix – France.

RCS Roubaix – Tourcoing 424 761 419 00045


The Website is the property of PYLONES SAS.


Copyright – Reproduction rights

The entire website is protected by French and international copyright and intellectual property legislation. All reproduction rights reserved, including iconographic illustrations, photographs, trademarks, designs, models, images, audio and video clips, texts, logos, graphic charters, software and databases (this list is not exhaustive). The reproduction of all or part of this website on any media whatsoever is strictly prohibited without the express consent of Pylones.

For all other uses, please contact us using the contact form.


Absence of guarantee regarding content

Pylones endeavours to ensure that the information on its Website is accurate and up to date, but gives no guarantee to this effect. Despite the care taken when collecting data and information, errors, omissions and inaccuracies may sometimes occur. In any case, and given the conditions of use, anyone using the Website and the information contained therein acknowledges that they are solely responsible when using it; Under no circumstances will Pylones be held liable for any direct or indirect harm of any nature whatsoever resulting from the use of all or part of this Website, from an inability to access its content, or from any errors or omissions in its content.

Personal data protection

We ensure that any information you give us remains strictly confidential, and we agree to refrain from passing this information on to business partners without your consent. We take all necessary precautions to keep your personal information confidential.

Access to information relating to your personal identity is restricted to prevent unauthorised modification or misuse.

According to the Data Protection Act of 6 January 1978, modified in 2004, you have the right to access and amend any of your personal information. You can do this by emailing:

  • Using the contact form.
  • by writing to Service Clients PYLONES SAS, 41 avenue de l’Agent Sarre, 92700 Colombes (France)

Policy of protection of personal data

1- Contact information of the data controller representative

The company PYLONES SAS is responsible for the processing of your personal data.

You can contact us:
- Through the contact form.
- By mail: Pylones Service Web 41, avenue de l’agent Sarre, 92700 Colombes Cedex (France)

2- Purposes, categories and retention period of personal data

Pylones uses your personal data for the following purposes:

  • Order and customer relationship management (e.g. deliveries, invoices, accounting and especially customer account management, management of the Pylones loyalty program, customer relationship monitoring, claims management and after-sales service).
  • Payment of your orders, when you pay on our site, your payments are secure. Pylones does not collect your payment details but only a payment identifier and the first 6 and last 4 digits of your card to allow you to recognise the card that was used for payment. All of your bank details are collected only by our certified payment service provider Hipay, which guarantees the security of payments.
  • Customer knowledge and statistics and performance of our site. We may use data to better understand our customers or for statistical purposes to analyse the activity of our site and improve the services we offer.


The personal data collected by Pylones about you are your name, surname, gender, address, email address, language, password, phone number, IP address, connection data and navigation data, order history, preferences and data centres, 'interests, list' (desires) products consulted, incidents of deliveries, claims. In some cases, we may collect location data, for example, to tell you which store is closest to you.

The mandatory or optional nature of the data is reported to you during collection by an asterisk. Some data is collected automatically because of your actions on the site. We assign a customer number.


We collect the information that you provide us, especially when:
• you create your customer account on our sites and in store
• you place an order on our sites,
• contact our Customer Service
• you write a comment


Following the creation of your account and subject to having consented, you can receive information and offers of Pylones by electronic communication (Newsletters, email, SMS ...). These mailings allow you to keep up to date with Pylones news and the advantages you can benefit from our brand. We measure the opening rate of our electronic mailings to adapt them to your needs.
We can offer you alert to be informed by e-mail of availability or news of interest to you. These alerts allow you to be kept informed from time to time of the next availability of the product you are interested in.


The processing of your personal data is legitimated by different grounds depending on the use we make of personal data.

Among the applicable legal bases:
• Contract: the processing of personal data is necessary for the performance of the contract to which you have agreed.
• Consent: you accept the processing of your personal data by express consent (checkbox, click ....). You can withdraw this consent at any time.
• Legitimate interest: Pylones has a business interest in processing your data that is justified, balanced and does not undermine your privacy. With exceptions, you can at any time oppose a processing based on legitimate interest by reporting it to Pylones.
• Law: the processing of your personal data is made mandatory by law.


Purpose of the processing

Legal basis

Shelf life in operational basis


Useful observations

Product order management


5 years from the last activity

5 to 10 years

A customer is active for example when he makes a purchase or connects to his account

Using the account


5 years from the last activity

5 to 10 years

A customer is active for example when he makes a purchase or connects to his account

Sharing data within the PYLONES group for customer knowledge purposes

Legitimate interest

5 years from the last activity

5 to 10 years

You can report your opposition to the sharing of information within the PYLONES group at any time by requesting the cancellation of your account through the contact form

Keeping credit card data after a payment


15 months

article L133-24 du Code Monétaire et Financier (French Financial and Currency code)

Your bank details are kept by a secure payment provider


The data collected on the sites or in stores are intended for the company Pylones. We do not share your data with third parties for promotional or commercial purposes. Certain data that we collect may be transmitted to service providers (subcontractors) - to which Pylones uses for the performance of its services for the purposes mentioned above, for example for the execution of your orders.

By using the website, you accept the use of cookies and consent to the processing of information about you for the purposes indicated below:

- Customisation cookies such as "language", “basket” and “currency” that allows access to the service with features based on a series of criteria of the user's terminal.
- Google analytics: an analytical service of Web portal supplied by Google Inc. which allows to generate reports on the interactions of the visitors of the Web site. These cookies are used to store information not allowing to identify personally the Internet users.


You may at any time withdraw your consent or express an opposition regarding the use of your data when creating your account via the dedicated boxes or opposition links and then at any time:
• Online by going to your account under "My personal data"
• Trough the contact form
• By mail at the following address: Pylones Service Web 41, avenue de l’agent Sarre,92700 Colombes Cedex (France)

3-  Your rights regarding the use of personal data

In accordance with the regulations on the protection of personal data, you can exercise your rights (access, rectification, deletion, opposition, limitation and portability if necessary): Through the contact form or by mail Pylones Web Service 41, avenue de l'agent Sarre, 92700 Colombes Cedex (France)
In order to allow us to answer quickly, we thank you for indicating us your name, first name, e-mail, address and if possible your customer reference. Some requests to exercise your rights (right of access) must be accompanied by a photocopy of an identity document bearing your signature to verify your identity and specify the address to which you must receive the response. A reply will be sent to you within one month of receiving the request.
At any time during the risk analysis conducted by Pylones in the framework of fraud prevention, you will be able to present your observations.

You also have the right to introduce a complaint with the national authority in charge of the data protection personal in your country